We’re working with a business in Christchurch looking to recruit a Customer Service Operative to join their team.

This is a hands-on and varied role combining customer service, order processing and warehouse support. You’ll be responsible for helping customers, processing orders and ensuring goods are picked, packed and dispatched accurately, while supporting the wider team wherever needed.

Key Responsibilities:

• Respond to customer enquiries via telephone, email and online platforms
• Process orders, returns, cancellations and refunds
• Assist with picking, packing and dispatching customer orders
• Monitor order issues, stock availability and delivery queries
• Maintain accurate stock records and ensure order documentation is correct
• Work closely with colleagues across customer service, sales and warehouse teams

Requirements:

• Previous customer service experience is essential
• Excellent communication skills and a professional telephone manner
• Strong attention to detail and accuracy
• Confident using IT systems and learning new software
• Organised, proactive and able to manage competing priorities
• Flexible approach and happy to get involved in both customer service and practical warehouse duties

Interested?

Apply now or get in touch for a confidential conversation.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency