A 3rd Line Cloud Engineer (Bournemouth) is required for a growing Technical Solutions business.

As a 3rd Line Cloud Engineer, you’ll play a crucial role in providing high-quality technical support to our clients. Whether remotely or in person, you’ll tackle a range of incidents and problems, ensuring timely resolution and adherence to SLAs. You’ll be the final escalation point, interacting with VIPs, C-level executives, and administrative staff.

Key Responsibilities:

• Serve as the ultimate technical escalation point for our 1st and 2nd Line Engineering teams.
• Troubleshoot and resolve incidents within agreed timescales.
• Own and manage escalated incidents and requests.
• Collaborate with 2nd Line Engineers on diagnosis and fault resolution.

Essential Skills:

• 4+ years of demonstrable 3rd Line Cloud Engineer experience in IT service management.
• Exceptional interpersonal skills, emphasising active listening and questioning.
• Motivated attitude toward professional standards and certification-based exams.
• Familiarity with troubleshooting Microsoft Windows platforms and iOS devices.
• Installation, Configuration, and Troubleshooting

Technical skills to include;

• Windows Desktop – 10/11
• Telephone and remote IT Support
• Active Directory
• Exchange / Office 365
• Networking (LAN / WAN / Firewalls / Routing / Vlan)
• Azure
• VMWare / Hyper-V

Certifications to Consider:

• Microsoft Certified: Azure Solutions Architect Expert (AZ-303/304)
• Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/101)
• Microsoft Certified: Power Platform Fundamentals (PL-900)

Salary for this role is competitive £38,000-£50,000 dependant on experience

Based on site in the office. Working hours: 37.5 hours per week, Monday – Friday, working between the hours of 8am – 5pm.

Benefits Include:

• Generous holiday package
• Free ongoing training and funded certifications / accreditation’s
• Fast track career enhancement
• Flexible hybrid options
• Modern open offices in the heart of Bournemouth town centre

How to apply:
If you are interested in the 3rd Line Cloud Engineer role, please submit a copy of your CV to Charmaine@bondwilliams.co.uk.
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency