An IT Support Technician required to join an established and growing business based Poole, offered on a hybrid basis.

Are you an enthusiastic, customer-focused IT professional? We’re looking for an L2 IT Support Technician to provide technical support to internal end users and enjoys solving complex problems.

Key Responsibilities:

• Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for internal end users.
• Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
• Ownership: Take full ownership of issues until resolution, providing 2nd Line support

What You’ll Do:

• On-Site Support: Provide local desk side support
• Remote Support: Provide remote support to end users internationally
• Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
• Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, and VPN connections.
• Office 365: Utilize your knowledge of the Office 365 environment.
• Networking: Apply your understanding of networking principles to troubleshoot and resolve issues.
• IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.

Requirements:

• Experience: At least 3 years of experience in an IT-based role
• Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
• Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team

The company:

• Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
• Friendly Team: Work with a supportive and collaborative team.
• Growth Opportunities: Develop your skills and advance your career in IT support.

Additional Information
Salary for this role is competitive up to £25,500 dependant on experience
Based on site 2-3 days per week in a Poole based office.

Benefits Include:

• 25 days holiday + Bank holidays + Christmas week off
• Annual bonus
• Birthday day leave
• Brands discounts
• And many more!

How to apply:
If you are interested in the IT Support Technician role, please submit a copy of your CV to Charmaine@bondwilliams.co.uk
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency