Division: IT & Software Solutions
Role/Assignment: Service Desk Manager
The Challenge
A rapidly growing technology company, operating across London and remote locations, approached us with an urgent requirement for a Service Desk Manager. This was a newly created position, designed to bring structure, leadership, and improved service delivery to their expanding support function. With no existing benchmark for the role internally, the client needed guidance on the profile, market availability, and realistic timelines.
Our Approach
We discussed the brief in detail with the client on Wednesday, clarifying the technical expectations, team structure, cultural fit, and the type of leadership style that would complement their environment. With a clear understanding of the requirement, we immediately activated our network and targeted outreach.
By Thursday lunchtime, we had delivered a shortlist of three strong, fully qualified candidates, each vetted for both capability and suitability for a newly established role.
The Outcome
On Thursday afternoon, the client arranged interviews, impressed by both the speed and quality of the shortlist. All three candidates were interviewed on Friday, and by Friday evening, an offer was made to the standout candidate.
The successful candidate started the following Monday, ensuring zero delay to the client’s operational plans and giving them the leadership presence they urgently needed.
The Result
A critical new role filled in under a week, demonstrating the impact of a highly responsive, consultative recruitment partnership and a deep network within the technology support sector.
