Service Desk Lead / Application Support – Hybrid – Up to £40,000

We’re currently recruiting for an experienced Service Desk Lead/ Application Support to join a well-established organisation and take charge of a small but busy IT support function. This is a fantastic opportunity for someone with strong leadership skills and a solid background in application support and service management.
In this role, you’ll be the first escalation point for technical issues, manage the day-to-day operations of the service desk, and work closely with internal teams to ensure smooth delivery of IT services. You’ll also play a key role in developing the team, improving processes, and ensuring the service desk continues to meet the needs of the business.

Key Responsibilities:

• Lead, coach, and support the service desk team
• Oversee ticket management and ensure timely resolution
• Communicate effectively with stakeholders at all levels
• Monitor performance and report on KPIs
• Identify and implement service improvements

What we’re looking for:

• Previous experience leading a service/help desk team
• ITIL Foundation certification (v3 or v4)
• Strong understanding of enterprise applications and service delivery
• Experience with Jira Service Management or a similar system
• Excellent communication and problem-solving skills

This is a hybrid role offering variety, responsibility, and the opportunity to grow into a long-term position.

To find out more, call us on 01202 233777 (Option 1 – Office & Commercial Team) Or email your CV to suzanne.sherriff@bondwilliams.co.uk

Apply today and take the next step in your IT career!

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency