Are you passionate about technology and customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!

Key Responsibilities:

• Provide technical support during pre-sales and post-sales processes.
• Hold regular account review meetings to analyze customers’ needs and suggest upgrades or additional features.
• Understand client needs and roadmap future solutions.
• Manage existing portfolio and develop key accounts.
• Attract new business opportunities to grow your portfolio and pipeline.
• Upsell, cross-sell, and develop accounts to ensure maximum profitability.
• Build lasting relationships with key stakeholders.
• Negotiate new contracts and payment terms.
• Build, manage, and forecast a solid 3-month pipeline.
• Liaise with Service Delivery team to ensure customer requirements are fulfilled.

Join a fantastic, people-focused, values-led business that has achieved Accreditation from Best Companies for four consecutive years. Our clients business is growing rapidly, and 2025 will be very busy. There has never been a better time to join!

Skills:

• Strong communication and customer service skills.
• A good work ethic, professionalism, and a desire to develop your skills.
• A solid technical background with hands-on experience in digital and cloud-based technologies.
• Experience managing SME customers.
• Passion for working within the Telecoms & IT Sector, ideally with previous sales experience in this environment.
• Knowledge of Cloud Services, Microsoft and Linux technologies, VOIP & Unified Communications.
• Confidence in selling Cisco, Juniper, or Meraki products.
• Previous Technical Account Management experience with a demonstrable understanding of the sales process.
• Ability to project manage bigger projects from presales to implementation.
• Ability to work autonomously and manage your own workload.
• Full UK driving license.
• Familiarity with CRM systems to build and manage pipelines effectively.
• Excellent problem-solving skills and the ability to remain composed under pressure.
• Experience with tools such as Salesforce, Autotask, Kaseya, Ability, and other quoting platforms is essential for sucess in this role..
• Self-motivation, resilience, and a results-driven mindset.

Salary and Benefits:

• Competitive salary ranging up to £60,000 basic per year, with uncapped commission.
• Hybrid role with flexibility to work from the office and remotely.
• Travel to customer sites for scheduled meetings.
• 25 days holiday, plus UK Bank Holidays.
• An additional day off to celebrate your birthday.
• Life insurance.
• Income Protection cover.
• Employee Assistance Programme (EAP).

If you are interested in the Technical Account Manager role, please submit a copy of your CV to Charmaine@bodwilliams.co.uk.

For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency