Volunteer Experience Officer – Poole- up to £30,000-FT/PT

Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same?
We’re looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis.

This role is available on both full-time and part-time hours.

What you’ll be doing

You’ll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.

Key responsibilities include:

• Handling enquiries via phone, email, and post
• Supporting volunteer engagement and stewardship activities
• Coordinating fundraising and event materials and resources
• Assisting with payments, memberships, and general administrative processes
• Processing purchase orders, expenses, and supplier payments
• Maintaining accurate records and databases
• Supporting event administration and coordination tasks
• Handling and resolving complaints professionally
• Working collaboratively with internal teams

What we’re looking for

• Proven customer service experience (contact centre experience desirable)
• Strong communication and relationship-building skills
• Ability to work in a fast-paced, target-driven environment
• Excellent organisation and attention to detail
• Confident using Microsoft Office, especially Excel
• Experience with databases or fundraising/volunteer environments is beneficial

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency