Customer Service Administrator – Bournemouth – Up to £30k

Are you a highly organised and detail-driven individual with a passion for delivering outstanding administrative support? Are you happy working in a fast-paced environment?
If so, we want to hear from you!

We’re looking for a proactive and dedicated Customer Service Administrator to join a dynamic team. This role will involve supporting distributors, managing customer inquiries, and assisting internal teams with key administrative tasks.

What You’ll Do:

• Manage all administrative tasks related to customer service.
• Ensure accurate entry and timely follow-up of incoming orders.
• Prepare and track KPI metrics.
• Assist with HMRC compliance.
• Collaborate across departments to ensure smooth order processing.
• Support Sales Teams with new inquiries and sales leads.
• Work with Quality Control on returns and quality issues.
• Handle invoicing for shipped goods and credit notes for returns.
• Create quotations for new inquiries and sales leads.
• Resolve technical queries by liaising with relevant departments.
• Coordinate special shipping and delivery instructions with the Shipping team.
• Maintain ERP records and assist with annual pricing reviews.

What We’re Looking For:

• A proactive approach with a strong attention to detail.
• Previous experience working in a manufacturing environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Microsoft Navision.
• Excellent communication skills and a passion for customer service.

If you’re ready to take on a role where your organisational skills and customer service expertise will make an impact, we want to hear from you! Apply now!

Click the apply button now or contact us on:
Tel: 01202 233777 option 1 – Office & Commercial Team
Email: suzanne.sherriff@bondwilliams.co.uk

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency