A Technical Lead – 3^rd Line IT Support Engineer is required to join an established and growing MSP business based near Fulwood, in Lancashire.

Are you an enthusiastic, customer-focused IT professional? We’re looking for an L2/L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!

Key Responsibilities:

• Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
• Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
• Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
• Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.

What You’ll Do:

• On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
• Remote Support: Provide remote support to customers across our group.
• Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
• Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections.
• Office 365: Utilize your knowledge of the Office 365 environment.
• Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues.
• IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.

Requirements:

• Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations.
• Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
• Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team.
• Must hold full driver’s license
• Previous experience working for a MSP essential

The company:

• Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
• Friendly Team: Work with a supportive and collaborative team.
• Growth Opportunities: Develop your skills and advance your career in IT support.

Additional Information:

Salary for this role is competitive up to £50,000 dependant on experience
Based on site in the office. Working hours: Monday – Friday, 37.5 hours per week working between the hours of 08:00 – 17:00.

Benefits Include:

• 25 days holiday + Bank holidays
• Birthday day leave
• Income protection
• Life assurance
• Private health
• And many more!

How to apply:
If you are interested in the Senior Technical Lead – 3^rd Line IT Support Engineer role, please submit a copy of your CV to Charmaine@bondwilliams.co.uk
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency