Technical Support Engineer – Poole – £25-28K

WE GO THE EXTRA MILE. EVERY DAY.

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Technical Support Engineer – Poole – £25-28K

WE GO THE EXTRA MILE. EVERY DAY.

Technical Support Engineer – Poole – £25-28K

Permanent

Technical Support Engineer – Poole – £25-28K Negotiable

Are you an experienced Technical Support / Service Desk Engineer keen to join a well-established business that will offer excellent career prospects? Do you want to join a skilled technical support team where there will be plenty of variety and responsibility?

As a Technical Support Engineer, you will be responsible for minimising impact of faults for IT, applications and telephony solutions. You will be required to deliver outstanding customer service to customers with a professional and confident manner in all communications.

The salary for this position is between £25-28,000 p.a. with annual discretionary reviews and bonus incentives. They offer an excellent range of benefits including 20 days holiday increasing to 25 plus all bank holidays, pension, life assurance, free independent financial advice, childcare vouchers, free parking, and cycle to work scheme.

Technical Support Engineer Requirements:

· Must have commercial experience working in a technical support role

· Experience with Microsoft operating systems and server infrastructure including event logs/PHP logs, file management, PC utilities, and Active Directory administration

· Must also have skills in one or more of the following:

— SQL

— PHP (or similar)

— Databases (simple diagnostics, web services, synchronisation, patching, backups, failovers)

— Voice Technologies/Telecoms (e.g. VOIP, contact centre, PBX, PSTN, IVRs, TCP/IP, SIP, DNS etc.)

— Networking Diagnostics (configurations, routing, switching, Firewalls)

— Server Hardware (diagnostics, repair, build, installations, restorations, etc.)

· Strong problem solving and troubleshooting skills

· Full UK driving license or realistic plan to obtain a dirivng license is essential (travel to other sites may be required occasionally)

Please note that once proficient and trained, this role may require occasional support on a rota outside of working hours and at weekends where necessary. You will be paid double your hourly rate for any overtime. You may also be required to visit customer sites occasionally.

Working hours: Monday to Friday 8:00am – 4:30pm / 9:30am – 6:00pm (alternating weekly).

Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.

Keywords: IT Support, Technical Support, IT Helpdesk, Service Desk, 2nd Line Support, Hardware Support, Software Support, Networking, Telephony, Application Support, SQL, VOIP, Telecommunications.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH10981

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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