Team Leader – Salary of £21,000 plus Bonus – Poole

WE GO THE EXTRA MILE. EVERY DAY.

Team Leader – Salary of £21,000 plus Bonus – Poole

Permanent

Team Leader required to join our client, a prestigious and growing company based in Poole. You will be Team leader for a Customer Services Team based within the company. The successful candidate will be supporting the management of the team, making sure customer orders are processed and build report with existing clients.

Duties:

  • Day to day management of the customer service function within the B2B contact centre.
  • Lead a high performing team of Service agents through an effective performance management process.
  • Ensure all post sale queries are dealt with in a timely and efficient manner.
  • Ensure the team are always up to date with all supplier/product changes, promos and propositions.
  • Design, build and develop the most efficient business process to perform world class post-sale support.
  • Ensure all direct customer contact is recorded promptly and accurately on the company’s system.
  • Provide a proactive customer service for high volume and high value customers to ensure maximum satisfaction at all times; resolving issues in these accounts as a priority with discretion assured for all key accounts.
  • Work to identify any ineffective processes and apply corrective action; completing governance and compliance, identifying risks to the business and the actions to mitigate this risk.

Skills and Requirements:

  • Strong customer service experience
  • Previous Senior or Team Leader experience.
  • High attention to detail.
  • IT literate.

Benefits and Hours:

  • Hours are Monday to Friday (9am – 6am)
  • 25 days holiday plus bank holidays
  • Colleague discount
  • Pension Scheme
  • Life Assurance
  • Optical Vouchers
  • Cycle to work scheme
  • Perks at Work
  • Employee Assistance Programme

If you are interested in the Team Leader role please submit your CV or contact Kerri Bolton on the Office and Commercial Team.

kerri.bolton@bondwilliams.co.uk

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH12521

Salary: Up to £21000.00 per annum + Bonus

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry:

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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