Senior Customer Advisor – Salary of £21,000 plus Bonus – Poole
Ambitious, hard working, motivated Senior Customer Service Advisor required to join a growing company based in Poole. Supporting the management of the customer service team, processing customer orders and dealing with client queries. This is the perfect opportunity to join a company that will nurture your career.
Day to day management of the customer service function.
Lead a high performing team of Customer Service Advisors.
Ensure all customer queries are dealt with in a timely and efficient manner.
Ensure the team are always up to date with all supplier/product changes, promos and propositions.
Ensure all direct customer contact is recorded promptly and accurately on the company’s system.
Provide a proactive customer service for high volume and high value customers.
Work to identify any ineffective processes and apply corrective action.
Skills and Requirements:
Strong customer service experience
Previous Senior or Team Leader experience.
High attention to detail.
Benefits and Hours:
Hours are Monday to Friday (9am – 6am)
25 days holiday plus bank holidays
Cycle to work scheme
Perks at Work
Employee Assistance Programme
Please apply to Kerri Bolton – firstname.lastname@example.org
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency