Polish Speaking Customer Service – £19k – Southampton
The Polish speaking Customer Service Advisor will be working for a Consumer Electronics, Technology Head Office based in Southampton The Polish Speaking Customer Service Advisor will work within a busy contact centre environment providing technical advice via the telephone and email enquiries from the clients’ consumers.
The Polish Speaking Customer Service Advisor will be responsible for providing excellent quality advice to meet daily personal and team performance targets.
Key duties and responsibilities
Respond to customer calls and emails in a timely manner within the required performance targets of the department.
Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required.
Consistently maximize work output through efficient use of time and resources
Continually improve knowledge of the technologies developed by the company within the associate’s area of specialisation.
Identify growing problems and bring these to the attention of a Team Manager or Second Level Technical Support.
Propose knowledge support articles for all members of the team to use.
Ensure that ISO procedures are observed.
Provide the Marketing department with support during the organisation and execution of shows as required.
Ensure calls are handled according to department quality requirements, this includes, Call times, Hold times and Wrap up times.
Ensure customer emails are replied to within set SLA’s with quality, accurate and factual replies.
A background in consumer electronics support is preferred
Strong computer skills, Microsoft Office, Word, Excel, experience of Mac and CRM systems would be an advantage
Education and experience
Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function.
Fluent Polish speaker with an excellent level of spoken and written English as training is provided in English
A good telephone manner with the ability to adapt your response to the technical level of the customer; showing tolerance and professionalism at all times
Qualified to GCSE level or equivalent.
An interest in gadgets and technology are a definite advantage as are interest in outdoor and fitness pursuits
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency