Polish Speaking Customer Service – £19k – Southampton

WE GO THE EXTRA MILE. EVERY DAY.

Polish Speaking Customer Service – £19k – Southampton

Permanent

The Polish speaking Customer Service Advisor will be working for a Consumer Electronics, Technology Head Office based in Southampton The Polish Speaking Customer Service Advisor will work within a busy contact centre environment providing technical advice via the telephone and email enquiries from the clients’ consumers.

The Polish Speaking Customer Service Advisor will be responsible for providing excellent quality advice to meet daily personal and team performance targets.

Key duties and responsibilities

  • Respond to customer calls and emails in a timely manner within the required performance targets of the department.
  • Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required.
  • Consistently maximize work output through efficient use of time and resources
  • Continually improve knowledge of the technologies developed by the company within the associate’s area of specialisation.
  • Identify growing problems and bring these to the attention of a Team Manager or Second Level Technical Support.
  • Propose knowledge support articles for all members of the team to use.
  • Ensure that ISO procedures are observed.
  • Provide the Marketing department with support during the organisation and execution of shows as required.
  • Ensure calls are handled according to department quality requirements, this includes, Call times, Hold times and Wrap up times.
  • Ensure customer emails are replied to within set SLA’s with quality, accurate and factual replies.

Technical requirements

  • A background in consumer electronics support is preferred
  • Strong computer skills, Microsoft Office, Word, Excel, experience of Mac and CRM systems would be an advantage

Education and experience

  • Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function.
  • Fluent Polish speaker with an excellent level of spoken and written English as training is provided in English
  • A good telephone manner with the ability to adapt your response to the technical level of the customer; showing tolerance and professionalism at all times
  • Qualified to GCSE level or equivalent.
  • An interest in gadgets and technology are a definite advantage as are interest in outdoor and fitness pursuits

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH11970

Salary: Up to £19000.00 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP

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Job Location: ,

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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