Head of Customer Service – Salary of circa £55,000 – Ringwood
Head of Customer Service – Salary of circa £55,000 plus car / car allowance – Ringwood Our client, a leading company with offices based in Ringwood are currently looking to recruit a Head of Customer Service. The ideal candidate will have NHCB experience. You will be overseeing the Customer Service, Administration and Facilities team over multiple sites. Duties:
You will be responsible for maintaining and raising Customer Satisfaction levels.
Reduce number of complaints through increased awareness of the important of quality in all aspects of production and service.
Managing and coordinating the Customer Service Department, to ensure that a professional, cost effective and high quality service is provided to all Customers.
Ensuring all reported issues are dealt with, to a high quality standard.
Liaising and working closely with the NHBC, Customers and Colleagues across the group.
Responsibility for the quality inspection process and managing the process of receiving feedback from Customers and the general public.
Managing central services and Reception.
A knowledge of the NHBC.
A customer centric individual with relevant managerial experience.
An understanding of construction and service provision.
26 days holiday, plus birthday & Bank Holidays
Upto 7% pension
Car or car allowance
Working hours are Monday – Thursday 9am – 5:30pm and Fridays 9am – 5pm. If you are interested in the Head of Customer Service role or would like more information, please submit a copy of your CV.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency