Head of Customer Service – Salary of circa £55,000 – Ringwood

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Head of Customer Service – Salary of circa £55,000 – Ringwood

Permanent

Head of Customer Service – Salary of circa £55,000 plus car / car allowance – Ringwood
Our client, a leading company with offices based in Ringwood are currently looking to recruit a Head of Customer Service. The ideal candidate will have NHCB experience. You will be overseeing the Customer Service, Administration and Facilities team over multiple sites.
Duties:

  • You will be responsible for maintaining and raising Customer Satisfaction levels.
  • Reduce number of complaints through increased awareness of the important of quality in all aspects of production and service.
  • Managing and coordinating the Customer Service Department, to ensure that a professional, cost effective and high quality service is provided to all Customers.
  • Ensuring all reported issues are dealt with, to a high quality standard.
  • Liaising and working closely with the NHBC, Customers and Colleagues across the group.
  • Responsibility for the quality inspection process and managing the process of receiving feedback from Customers and the general public.
  • Managing central services and Reception.

Experience Required:

  • A knowledge of the NHBC.
  • A customer centric individual with relevant managerial experience.
  • An understanding of construction and service provision.

Benefits:

  • 26 days holiday, plus birthday & Bank Holidays
  • Upto 7% pension
  • Car or car allowance
  • Life assurance
  • Medical screening
  • Free parking

Working hours are Monday – Thursday 9am – 5:30pm and Fridays 9am – 5pm.
If you are interested in the Head of Customer Service role or would like more information, please submit a copy of your CV.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH12581

Salary: £50000.00 - £60000.00 per annum + car

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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