German Customer Service Advisor – Salary of £19,200 – Ferndown
German Customer Service Advisor required to join a leading Dorset based company. You will be delivering the highest standard of customer service to the companies partners. Fluent German is an essential for this role.
Ensure a right first time approach through accurate processing of orders.
Influence our partners to adopt B2B processing to reduce manual activity, improve efficiency and accuracy.
Ensure all queries are handled professionally and to resolution keeping the customer informed throughout to encourage growth and retention with our partners.
Ensure all issues are escalated quickly so resolution can be sought and engage the sales team as appropriate.
Identify any vulnerable customers for close monitoring.
Work closely with new partners to help develop a strong working relationship.
Identify system improvements that remove complexity and make it easy to do business the company.
Deliver on promises made by providing timely solutions and keep our partners fully informed throughout the process.
Treat the customer as an individual and tailor the conversation appropriately, empathise and listen.
Ensure all processes, practices and policies are fully understood, adhered to consistently and can be articulated clearly.
Own, record and monitor all weekly targets, escalate and request support where these are not achieved to ensure corrective action.
Previous customer service experience.
Fluent German skills.
If you are interested in the German speaking Customer Service Advisor role or would like more information please submit your CV or contact Hannah.email@example.com.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency