Customer Support Engineer – Poole – £26,000

WE GO THE EXTRA MILE. EVERY DAY.

Customer Support Engineer – Poole – £26,000

Permanent

Customer Support Engineer required by a well-established business based in Poole to join their Technical Support team. Outstanding customer service and a professional confident manner is essential for this role.

Duties:

  • Provide technical support on company applications and telephony solutions
  • Undertake occasional customer site visits and provide on-going support
  • Log and maintain a record of customer faults and how you resolved them

Essential Skills:

  • Must have commercial experience working in a technical support role
  • Experience with Windows administrative tasks involving batch file configuration, firewall adjustments and network adapter configuration

Must also have skills in one or more of the following:

  • SQL
  • PHP (or similar)
  • Databases (simple diagnostics, web services, synchronisation, patching, backups, failovers)
  • Voice Technologies/Telecoms (e.g. VOIP, contact centre, PBX, PSTN, IVRs, TCP/IP, SIP, DNS etc.)
  • Networking Diagnostics (configurations, routing, switching, Firewalls)
  • Server Hardware (diagnostics, repair, build, installations, restorations, etc.)
  • Strong problem solving and troubleshooting skills

Full UK driving license or realistic plan to obtain a driving license is essential (travel to other sites may be required occasionally)

Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.

Keywords: IT Support, Technical Support, IT Helpdesk, Service Desk, 2nd Line Support, Hardware Support, Software Support, Networking, Telephony, Application Support, SQL, VOIP, Telecommunications.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH10981

Salary: £22000 - £26000 per annum

Salary per: Annum

Job Duration:

Job Start Date:

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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