Customer Services Director – £50k – £75k – Bournemouth

WE GO THE EXTRA MILE. EVERY DAY.

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Customer Services Director – £50k – £75k – Bournemouth

WE GO THE EXTRA MILE. EVERY DAY.

Customer Services Director – £50k – £75k – Bournemouth

Permanent

Customer Services Director – Salary of £50,000 – £75,000 – Bournemouth
Our client, a specialist company based in Bournemouth are currently looking for a Customer Services Director to join their team. The ideal candidate will come from a technology or services background and have strong customer relation skills as well as project management. You should also be “tech savvy”. You will be going to see major corporate clients.
Duties:

  • Overall responsibility and ownership for end to end customer satisfaction.
  • Successfully managing the implementation, onboarding and roll out of all new clients.
  • Ensuring customers are fully trained on how to use the product to give the best chance of success.
  • Managing day to day customer support function.
  • Actively improve business processes.
  • Take lead on any customer dissatisfaction, including face to face customer engagement.
  • Ensure high level of retention.
  • Highlighting possible business development / revenue growth opportunities to the business development team to follow up.
  • Line manage the Customer Care team.
  • KPI reporting.
  • Ensure delivery according to project timelines and contractual obligations.
  • Responsible for all client facing onboarding documentation and training materials.
  • Be able to manage multiple implementations concurrently.

Experience Required:

  • Must take ownership and be a self starter.
  • Experience in delivering technology based solutions.
  • Excellent communicator, able to adapt level of complexity based on audience.
  • Experience in a senior customer service and project management role.
  • Strong project management skills, with prior experience of delivering multiple, complex solutions.
  • Experience of line managing a team.

If you are interested in the Customer Services Director role or would like more information please submit your CV.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH11472

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry:

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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