Customer Service Executive – Poole – £8.71 per hour

WE GO THE EXTRA MILE. EVERY DAY.

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Customer Service Executive – Poole – £8.71 per hour

WE GO THE EXTRA MILE. EVERY DAY.

Customer Service Executive – Poole – £8.71 per hour

Temporary

Customer Service Executive (Sales Team) – Poole – Temporary to Permanent Role – £8.71 per hour

Our Client are looking for a Customer Service Executive to join there sales team at there Customer Support Centre.

The Customer service role is focused equally on inbound and outbound contact to ensure customer satisfaction and to develop relationships.

The objective of the department is to increase business opportunities and ensure customer loyalty. You will be responsible for ensuring that the required standards of service are reached at all times and that CSI targets are achieved.

Responsibilities:

  • Handle calls which meet both the minimum contact rates and ‘proud of every call’ evaluation standards
  • Maximise all sales opportunities
  • Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales
  • Ensure customers details are updated accurately, on all calls
  • Ensure all bookings are taken efficiently and all necessary data is accurately input during calls
  • Respond to Customer enquiries via email and live online chats
  • Ensure lost calls are kept to a minimum without compromising quality of existing customer calls
  • Present a positive image of the company and the services we offer at all times
  • Proactively build a rapport with callers to ascertain customer needs and provide appropriate solutions
  • Take ownership of any customer issues and concerns
  • Maintain working knowledge of all promotions and ensure that these are presented to the customer clearly and concisely.
  • Handle any initial customer complaints and pass to Team Leader as appropriate

Hours of work are 37.5 per week

Shift patterns are on a rota basis between the hours of 8am – 8pm,Monday to Friday. Weekends to be worked on a rota basis.

If you are interested in this role please email your CV to Suzanne.Sherriff@bondwilliams.co.uk

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH11246

Job Start Date: ASAP

Job Type:

Job Location: ,

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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