Customer Service Advisor – Temp – Bournemouth – £9.20 per hour

WE GO THE EXTRA MILE. EVERY DAY.

Customer Service Advisor – Temp – Bournemouth – £9.20 per hour

Temporary

Our Client based in Bournemouth are currently recruiting for a Customer Service Advisor.

This is a Customer Service role based in an office environment.

You will be the first point of contact for customers; delivering an exceptional customer experience. The main function of the role is to manage a nationwide customer and wholesaler base, across all retail service functions including, Billing, correspondence, complaints and multiple contact methods.

Main duties include:

  • Prepare high quality written correspondence and customer communications in an accurate, timely and appropriate manner in line with procedures.
  • Proactively case manage customer requirements and liaise with the relevant wholesaler, account manager or contract supplier owner to ensure effective and timely resolution is achieved each time for our customers.
  • Process customer payment and respond to payment and bill queries right first time.
  • To deliver an exceptional customer experience.
  • Be the first line of contact for inbound calls from wholesalers and respond to their requirements in line with the market code and customer requirements.
  • To build rapport and have the ability to adapt and respond to a number of varying queries from customers and colleagues.
  • Answer and resolve customer enquiries and complaints in an efficient, courteous and professional manner.
  • Liaise with other departments to facilitate seamless customer management.
  • Data entry and systems interrogation using customer service database and customer handling software tools.
  • Maintain the customer relationship database in a timely and accurate manner to provide the highest quality data which allows customer insight to be derived.

You will receive:

  • Free parking.
  • Clear development plan.

Experienced required:

  • Strong customer service skills
  • Proven administration experience
  • Organised – Self motivated
  • Able to work in a busy and vibrant team
  • Ability to work well under pressure

The working hours are 38.5 hours per week and this is a long term temporary role with a view to going permanent.

For further information, please call Suzanne or send your CV to suzanne.sherriff@bondwilliams.co.uk, alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH12872

Salary: Up to £9.20 per hour

Salary per: Hour

Job Duration: Temp - Perm

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry:

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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