Customer Advisor – starting salary of £19,800 – Bournemouth
Our client, an award winning, elite business based in Bournemouth are currently looking to recruit a Collections Account Manager to join their growing team. You will be joining a company that offers progression, excellent benefits and a unique working environment.
The main aspect of the role is to be responsible for managing inbound and outbound calls to customers. You will be the first point of contact for new customer enquiries, as well as existing loan customers who have queries relating to their account.
Accurately set up loan applications.
Deal with a high volume of inbound calls.
Take debit and credit card payments from customers.
Manage expectations and taking ownership of the individual customer journey.
Ensure that customers understand how their loan works; talk to your customers about their responsibilities and what they can expect from us. Make sure there are no surprises and that they have the information required to make an informed decision.
Naturally driven to want to help others.
Confident in delivering accurate information and risks to customers.
Naturally inquisitive to ensure you ask the right questions.
Training and development to ensure you have the right knowledge, confidence and skills for the job.
3 Week New Starter Training Academy.
24 hour Employee Assistance Programme.
Quarterly business performance bonus.
Health Care Insurance.
Matched up to 5% contributory pension.
Critical illness cover.
Free Pure Gym membership.
Health and Wellbeing Manager providing holistic support around your Health and Wellbeing.
Additional days holiday each year, plus your birthday off.
Access to multiple properties and cars after 1 years’ service.
Incentives and quarterly team building activities.
Subsidised deli style restaurant with head chef and qualified baristas.
The working hours for this role are Monday – Friday equating to 41.25 per week, including 1 in 3 Saturdays. There will be 2 weekly rotating rotas.
If you are interested in the Customer Service Advisor role please submit your details or contact Kerri Bolton on the Office and Commercial Team – email@example.com
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency