Our client, an award winning, elite business based in Bournemouth are currently looking to recruit a Communications Advisor to join their growing team. You will be joining a company that offers progression, excellent benefits and a unique working environment.
As a Communications Advisor, you will be the first point of contact for all enquirers with our collections department. The main duties of this role will include handling calls from customers who have fallen behind on payments and their accounts have gone into arrears. Some of these conversations will be challenging, but you will need to show sensitivity and understanding towards every customers’ situation.
Provide excellent customer service regarding collections issues, customer payments, direct debit enquiries, early settlement of accounts and general loan enquiries.
Managing customer issues efficiently and resolving them to a conclusion where necessary.
Achieving set objectives and productivity targets.
Handle a high volume of inbound calls and process requests in an efficient and professional manner.
Develop and maintain excellent working relationships with all other departments, our customers and external suppliers
The successful candidate will need to be naturally empathetic, but also able to remain firm and professional. Your attitude is what really counts at Amigo, you need the patience and natural ability to build rapport with our customers.
Naturally driven to want to help others.
Confident in delivering accurate information and risks to customers.
Training and development to ensure you have the right knowledge, confidence and skills for the job.
6 Week New Starter Training Academy.
24-hour Employee Assistance Programme.
Quarterly business performance bonus.
Health Care Insurance.
Matched up to 5% contributory pension.
Critical illness cover.
Free Pure Gym membership.
Health and Wellbeing Manager providing holistic support around your Health and Wellbeing.
Additional days holiday each year, plus your birthday off.
Incentives and quarterly team building activities.
Subsidised deli style restaurant with head chef and qualified baristas.
The working hours for this role are Monday – Friday equating to 41.25 per week, including some Saturdays.
If you are interested in the Communications Advisor role please submit your details or contact Kerri Bolton on the Office and Commercial Team – email@example.com
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency