Collections Manager – starting salary of £22,500 – Bournemouth
Our client, an award winning, elite business based In Bournemouth are currently looking to recruit a Collections Account Manager to join their growing team. You will be joining a company that offers progression, excellent benefits and a unique working environment.
The main aspect of this role is to be a vital part of the team on the customers journey, making sure problems are solved. You will be responsible for managing inbound & outbound calls and emails to customers, dealing with any financial difficulties they may have. The majority of your workload will include handling calls from customers who have fallen behind on payments and their accounts have gone into arrears. Some of these conversations will be challenging, but you will need to show sensitivity and understanding towards every customers’ situation.
Provide first class customer service regarding collections issues, customer payments, direct debit enquiries and early settlement of accounts.
Spending time discussing customer’s finances, understanding their disposable monthly income and assessing their affordability in-line with Financial Conduct Authority guidelines to negotiate realistic payment plans.
Be proactive in identifying the reason for customers’ accounts falling into arrears, contacting customers’ and agreeing payments and arrangements.
Achieving set objectives and productivity targets.
Dealing with customer queries, taking ownership and ensuring they are followed through from start to finish.
Adhere to Data Protection Act and company data security procedures to ensure the full protection of all customer and company data.
Resolve complex collections issues and disputes in a timely manner.
Investigate cases to minimise risk of overdue customer accounts.
Managing your case list as well as handling inbound calls.
The successful candidate will need to be naturally empathetic, but also able to remain firm and professional. Your attitude is what really counts, you need the patience and natural ability to build rapport with customers.
Naturally driven to want to help others.
Confident in delivering accurate information and risks to customers.
Training and development to ensure you have the right knowledge, confidence and skills for the job.
6 Week New Starter Training Academy.
24 hour Employee Assistance Programme.
Quarterly business performance bonus.
Health Care Insurance.
Matched up to 5% contributory pension.
Critical illness cover.
Free Pure Gym membership.
Health and Wellbeing Manager providing holistic support around your Health and Wellbeing.
Additional days holiday each year, plus your birthday off.
Incentives and quarterly team building activities.
Subsidised deli style restaurant with head chef and qualified baristas.
The working hours for this role are Monday – Friday equating to 41.25 per week, including some Saturdays.
If you are interested in the Customer Service Advisor role please submit your details or contact Kerri Bolton on the Office and Commercial Team – email@example.com
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency