Claims Advisor required to join our client, a successful company based in Bournemouth. Previous customer service experience is essential. There is also the opportunity to earn monthly bonus, which is purely based on the customer service you are providing.
Provide professional, efficient, courteous and accurate support to members requiring treatment and support for specific medical conditions.
Confidently liaise with clinical members of staff and speak directly to members as well as consultants.
Be resilient to sensitive and emotional situations of a sensitive nature.
Effectively manage time as many calls require extensive work off the phone to ensure members get the best possible outcomes.
Work in time pressured environments.
Provide a natural empathetic approach to all claims.
Evoke a safe and warming presence on all calls to enable our members to comfortably give information about any history or details of symptoms.
Experience working in a contact centre.
Experience working in a customer service role is essential.
Ability to work with computer systems.
Experience of adapting to change in technologies and processes.
Experience in complaints handling.
Flexibility of working pattern within set times.
40 hours on a shift between 8am-7pm and 1 in 4 Saturdays
If you are interested in the Claims Advisor role or would like more information, please submit your CV.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency