Administrator required to join our client, a prestigious client based in Christchurch. The successful candidate will be responsible for providing day to day support to the Implementations team through all aspects of Implementation Project Management, management systems, Travel Management Companies and the servicing of clients.
Support the Implementation Project Executive throughout the process with documentation, report maintenance and all aspects of project support.
Attend all progress calls, take notes and write up summary and action points.
Setting up clients on the company’s Global Distribution System (GDS).
Day to day management of the backend systems.
Management and escalation of client issues.
Respond to client concerns using knowledge of systems and training.
Reporting to stakeholders internally and externally.
Providing ad hoc updates as required.
Report the progress of implementations of new or changed Travel Management Companies creating a new implementation spreadsheet if required by the client or Account Manager.
Create and update OnTime records with progress so that the latest status is always available.
Maintain Team meeting agendas, notes and meeting room bookings.
Spot-check monitoring of client alerts and travel briefs.
Upload VIP updates, Asset uploads, Expat lists, HR files and any other required files to client systems.
Generate and distribute monthly Client MI reports.
Skills and Requirements:
Experience of operating in a business services environment
Excellent customer service skills and demonstrable experience
Experience of working in the travel industry
Articulate and good telephone manner
Good organisational and planning skills
Excellent written and verbal communication
The ability to work on multiple tasks and projects at one time
The ability to work under pressure and to deadlines
Strong attention to detail
Experience of working with GDS systems would be an advantage
High level of computer proficiency
Demonstrable working knowledge of Microsoft Office essential
Hours and Benefits:
37.5 Hours. 09:00am – 17:30pm Monday – Friday.
22 days holiday plus bank holidays – will increase after 2 years’ service to a max of 25 days.
Pension (after 3 months service).
Death in service (4 x salary).
Parking on site – first come first serve basis
Buying, selling and carrying forward holiday
Early pay date for Christmas
Membership to the East Christchurch Sports and Social club
Cycle to work scheme
If you are interested in the role please contact Hannah Darby on the Office and Commercial Team at Hannah.Darby@bondwilliams.co.uk
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency