Account Manager required to join our client, a prestigious client based in Bournemouth. The successful candidate will be responsible for growing their client base, negotiating existing client accounts and provide an excellent customer journey every time.
Your key accountability will be to increase user and company engagement to meet monthly & quarterly renewal billings targets through upselling your accounts and holding annual price increases.
As an Account Manager you will be responsible for an assigned group of clients dealing with support enquiries and proactively managing the account throughout the subscription maintaining and establishing contacts throughout the company.
Pro-active appraisal of each assigned client’s usage against their objectives and expectations determined and agreed at the outset along with the sale of appropriate additional services to optimise usage and payback.
Maintain a clear understanding of service usage in the context of each client’s business.
Operate with professionalism, thoroughness and timely efficiency, the nature of the role requires ownership of sometimes difficult user problems or dealing positively with an occasional customer complaint and seeing it through to a positive and timely conclusion.
Thoroughness in record keeping and the efficient maintenance of accurate Client contact is an absolute requirement of this responsible role.
Skills and Requirements:
Previous Account Management or Telesales experience
B2B sales experience
Competent in all Microsoft Office applications including Word and Excel
Sales Force CRM would be beneficial
Experience of working within the Construction Industry is advantageous
Self-motivated and results driven
Confidence, clarity, empathy, patience and professionalism when dealing with clients
Strong administration skills
Relationship building, negotiation and closing skills.
If you are interested in the Account Manager role please submit your application or forward your details to Hannah on the Office and Commercial Team atHannah.email@example.com
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency