3rd Line IT Support Engineer – Plymouth – 30-40,000 pa

WE GO THE EXTRA MILE. EVERY DAY.

3rd Line IT Support Engineer – Plymouth – 30-40,000 pa

A 3rd Line IT Support Engineer is required by a leading technology company in Plymouth, Devon.

The company prides themselves on providing outstanding customer support and IT infrastructure services to businesses. They require someone who is experienced in providing high level infrastructure support and will be competent in resolving 3rd line escalations.

Responsibilities:

  • Provide 3rd line IT support for key incidents and issues
  • Maintain and develop existing infrastructure systems to improve resiliency, availability, and performance
  • Troubleshooting, problem solving, and root cause analysis
  • Ensure systems are patched and maintained
  • Ensure risks to availability or performance are identified
  • Provide infrastructure forecasting reports to pre-empt performance issues and bottlenecks
  • Assist in the design and implementation of new solutions
  • Ensure infrastructure meets security guidelines
  • Provide mentoring and training to other team members

Requirements:

  • Experience working in a 3rd line infrastructure role
  • High level understanding of desktops, printers, networks, servers
  • Proficient in Microsoft services, including Office 365, Windows Server, AD, DHCP, DNS, Exchange, remote desktop
  • Understanding/ good knowledge of VMware ESXi, Server Clusters, SAN, Email Relay, SonicWALL routers, HP/Dell servers, network hardware
  • Any Microsoft certification or equivalent experience
  • Full UK driving license (for occasional customer site visits)

Desirable:

  • Experience in a client-focused Managed Services (MSP) environment would be highly advantageous
  • Additional knowledge of Mac, Citrix, Veeam, Symantec, Nimble
  • Additional certifications within Microsoft, Citrix, VMware or ITIL

Salary/Benefits:

Salary is between £30,000 – £40,000 p.a. depending on your level of skills and experience.
Benefits include company bonus, 4% pension, private healthcare, eyecare, death in service, 22 days holiday with the option to increase to 32 days plus all bank holidays, charity days, cycle to work scheme, retail discounts, and much more.

If you are interested in applying for the 3rd Line IT Infrastructure Support Engineer vacancy, please submit your CV. For further information, contact Michelle Turner on the IT recruitment team at Bond Williams in Bournemouth – michelle.turner@bondwilliams.co.uk

Keywords: 3rd Line IT Support Engineer, 3rd Line Technician, Managed Service Provider, IT Consultant, Technical Engineer, Technical Consultant, Infrastructure Engineer, IT Engineer, Infrastructure Manager, IT Manager, MSP

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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