1st Line Support Engineer – Christchurch £19k

WE GO THE EXTRA MILE. EVERY DAY.

1st Line Support Engineer – Christchurch £19k

Permanent

1st Line Service Desk Technician required for our client on the outskirts of Christchurch in Dorset.

They specialise in infrastructure and Support services, supporting organisations to improve internals bespoke systems..

Due to their successful they are seeking to expand the Service Desk Team and are seeking enthusiastic and effective Service Desk Technicians.

The Role:

Manage Support Telephone Calls
Deal with Clinical Supplier Software Issues

Resolve Technical Issues:

  • Use knowledge base/technical knowledge to fix open issues.
  • Use remote support to dial in and fix issues when time allows

Manage support jobs:

  • Monitor the Support email mailbox and log jobs
  • Actively look to close open service calls.
  • Maintain activities set by Service Manager
  • Close support calls, ensuring agreement of resolution is confirmed with the end user. Fully complete the resolution field, and fix to the knowledge base if applicable.

The ideal candidate will have fantastic customer service skills, have a real interest in IT and be a great problem solver.

Knowledge and/or experience of the following would be very useful, although training will be given:

  • You will already have some experience of working within an IT Service Desk/Help Desk environment, but all applicants will be considered
  • PC and server hardware
  • Microsoft operating systems and products
  • ITIL best practice
  • Experience of the following, an advantage: 1st Line Support, Service Desk, ICT support, Technical Support, IT Helpdesk, ITIL, Service Desk Technician, Desktop support, Helpdesk

If you have the skills and experience we require for this role and are looking for a new challenge please send your details to Charmaine Padfield at Bond Williams IT -Bournemouth.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH12025

Salary: Up to £19000.00 per annum + Free Parking

Salary per: Annum

Job Duration:

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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