1st Line Software & Application Support – Poole – £18K

WE GO THE EXTRA MILE. EVERY DAY.

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1st Line Software & Application Support – Poole – £18K

WE GO THE EXTRA MILE. EVERY DAY.

1st Line Software & Application Support – Poole – £18K

Permanent

1st Line Software & Application Support Technician – Poole – £16-18K

Are you an ambitious individual with a genuine passion for technology seeking a 1st Line Software and Application Support opportunity within a progressively growing company that will support your IT career development for the long-term?

This would be the ideal position for you if you have great customer focus, are confident on the telephone, and will be competent in dealing with first level technical support for software and applications. This position will involve answering inbound calls and logging support issues for resolution but Tier 2/3 Engineers, installing software updates, and chasing outstanding cases.

1st Line Software & Application Support Technician Requirements:

– Minimum 612 months experience working within an application or software support role

– Experience working with remote access (such as LogMeIn) and a CRM system (such as SalesForce)
– Confident in dealing with customers over the phone
– Excellent troubleshooting and problem-solving skills
– Strong written English ability

You will be offered a salary up to around £18,000 p.a. depending on your previous experience and skills, with excellent opportunities to progress your personal development and career prospects.
There’s also an excellent range of benefits comprising of 21 days holiday rising to 25 plus all bank holidays, private healthcare, life assurance, pension, discounted gym membership, free parking, and great working environment with regular team/social events.

Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.

Keywords: 1st Line Support, Technical Support, IT Support, Application Support, Software Support, Service Desk Analyst, Helpdesk; Desktop Support; IT Assistant; Poole, Bournemouth, Dorset.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Reference: BBBH11358

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Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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