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Technical Support Advisor – Bournemouth – Temp – £10.26 p/h

Technical Support Advisor – Bournemouth – Temp – £10.26 p/h

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Bond Williams
Professional Recruitment

Technical Support Advisor – Bournemouth – Temp – £10.26 per hour

Our client based in Bournemouth are looking for a Technical Support Advisor to join their team on a Temporary to Permanent basis.

The role will require you to provide exceptional customer service to ensure that the telecommunications systems are maintained, rectify any faults in a professional and timely manner.

Main responsibilities are:

  • Providing telephone support to our customers in order to maintain their telephone systems, ensuring that the customer is fully satisfied
  • Obtaining referrals from satisfied customers and passing these to the upgrades team
  • To be able to report 3rd party faults directly with suppliers, then handing over to the 3rd party Technician to update and manage.
  • Update each database query on time and with as much detail as possible if Escalation/Site visit required and reason after updating the customer on the next step to completing their query.
  • Supporting the work of the Technical Teams in additional areas as required
  • The development and training of any new Technicians working with you
  • Carry out active training whilst in the office on new and existing products
  • Carrying out general administration duties including filing, logging calls, faxing etc as necessary.

Key Skills:

  • Experience within customer service/technical support (telecommunications knowledge would be advantageous)
  • Excellent customer service skills over the phone.
  • Attention to detail and highly accurate.
  • IT Literate

The working hours for this role are Monday – Friday 9am – 5.30pm with 1 hour lunch. You will also receive two 15-minute breaks.

For more information on this role, please send your CV to [email protected] or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
Office & Commercial
Offered Salary
Up to £10.26 per hour
Job Location
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