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Support Call Handler – Bournemouth – Temp – £10.26 per hour

Support Call Handler – Bournemouth – Temp – £10.26 per hour

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Bond Williams
Professional Recruitment

Our client based in Bournemouth are looking for a Support Call Handler to join their team on a possible Temporary to Permanent basis.

The role will require you to provide exceptional customer service to the incoming calls each day, ensuring each call is answered and dealt with in a timely manner.

Main responsibilities are:
Promptly answering all incoming telephone calls throughout the day, ensuring that: –

  • the call is either transferred internally, where appropriate, to the relevant staff member or department;
  • when the call is received from a customer the call and all details are logged onto the company database;
  • where a staff member is absent or unable to answer their phone a detailed telephone message is taken and passed on in a timely manner;
  • Calls will be answered within the company’s 3 ring policy.
  • Case reference numbers should be provided to all customers.
  • Monitor missed calls and return calls using the reports provided

Key Skills:

  • Excellent customer service skills over the phone.
  • Attention to detail and highly accurate.
  • IT Literate
  • Ability to maintain excellent client relationships.

The working hours for this role are Monday – Friday 9am – 5.30pm with 1 hour lunch. You will also receive two 15-minute breaks.

For more information on this role, please send your CV to [email protected] or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
Office & Commercial
Offered Salary
Up to £10.26 per hour
Job Location
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