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Sales Support Engineer – Oxford (Field based) – up to £31,500

Sales Support Engineer – Oxford (Field based) – up to £31,500

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Bond Williams
Professional Recruitment

Sales Support Engineer – Oxford (Field based) – Salary up to £31,500

A Sales Support engineer is required for our client based in Oxford, the role will require this person to cover Oxford and the surrounding areas within the south of England.

This is a field based role, ideal locations would be Buckinghamshire, Oxfordshire, Hertfordshire.

The main aspect of the role is to carry out repairs, servicing and installations of the company’s range of products, within a healthcare environment.

Main responsibilities:

  • Liaise with customers to establish resolution requirements and pre-booking of appointments.
  • Liaise with our internal technical service team to ensure open communication.
  • Complete when required, risk assessments and permit to work documentation.
  • Ensure a detailed approach to planning of work is conducted to ensure maximum efficiency is delivered within the working time available.
  • Ensure territory management methodology is used along with overnight stays to maximise work completed.
  • Accurately complete and return job sheets including, resolution and actions completed.
  • Ensure all activities are accurately recorded and updated using the company’s systems & CRM.
  • Generate and develop new opportunities, follow up quotations, customer enquiries, samples and win new business.
  • Carry out site and product surveys accurately recording customer requirements.
  • Handle customer complaints efficiently and professionally.
  • Assist in the delivery, placement and project management of capital projects when required. Conduct product demonstrations and customer product training as and when required.
  • Give full and precise feedback from the customers on all aspects of the business activities, including performance, complaints, satisfaction, and product improvements.
  • Report on all competitors’ activities, pricing and or strategies when identified.
  • Attendance at the office, exhibitions and sales meeting when requested.
  • Liaise with all internal departments & external suppliers as and when necessary or requested. Attend training programmes when required.
  • Conducted daily vehicle checks and surveys in line with company polices.
  • Adhere to all procedures and Health & Safety policies associated with the position and the working environment including PPE.

Key Skills:

  • Experience of dealing directly with customers, resolving problems, repairing products, negotiating, prices and discounts.
  • A minimum of two years field experience.
  • Proficient CRM user producing weekly/monthly reports
  • Proven background servicing, repairing & selling into the NHS/ medical sector.
  • Good computer skills, MS Office, Word & Excel.
  • Competent in the use of a CRM system.
  • Excellent communication skills, written and verbal.

For more information on this role, please send your CV to [email protected] or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
Office & Commercial
Offered Salary
Up to £31500 per annum
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