Part Time Customer Service Administrator – Blandford – Salary up to £22,000

A Customer Service Administrator is required to join our client; a well-established company based in Blandford. The main aspect of the role is to provide first class customer service to a range of customers ensuring consistently high standards are met, along with administrative support for the team.

The working hours for this role are Monday – Friday 9am – 3pm.

Main responsibilities:

• Handling incoming calls with a professional manner, answering enquiries / queries about account, order status, products, services and confirming customer needs.
• Contact Customers to resolve order queries
• Manage and coordinate incoming sales emails, responses from quotes and customer contact requests
• Processing customers’ orders
• Produce customer quotations using the CRM system in a timely and accurate manner
• Professionally handle and process customer complaints in line with the company’s procedures.
• Always identify and generate new customer opportunities by promoting the product and services.
• Conduct and assist with general administration duties and tasks when required.
• Generate all sales quotations using the CRM system
• Process all sales engineers case entries
• Liaise with sales support to book repair and installation jobs.
• Attend training course when requested

Key Skills:

• GCSE grade C or above in English and Maths or equivalent
• Previous customer service experience and administration is essential
• Proficient in Microsoft Office including Outlook and Excel
• Previous sales experience within healthcare would be advantageous

Monday to Friday 8.30 – 5pm
25 days holiday plus the Bank Holidays.
Free Parking
Pension
For more information on this role, please send your CV to [email protected] or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency