Learning & Development Officer – Hybrid – up to £27,500

Our client based in Wimborne are looking for a Learning & Development Officer.

The main aspect of the role is to provide comprehensive and consistent business process training and technical support to the financial servicing teams.

Main Responsibilities:

• Ensure training programs are in line with the customer service strategies
• Select and book venues
• Conduct seminars, workshops, individual training sessions
• Adhere to the companies’ procedures in all areas of the role
• Liaise with managers to determine training needs and schedule training sessions
• Design effective training programs
• Prepare educational material such as module summaries, videos etc.
• Support and mentor new employees
• Keep attendance and other records
• Produce reports and management information (MI) as requested
• Liaise with HR & Finance to ensure training is delivered within budget
• Conduct evaluations to identify and communicate areas of improvement including process improvements
• Monitor employee performance and response to training
• Assist with system training when required
• Be aware of Financial Conduct Authority & Prudential Regulation Authority, other legislative and Society internal compliance requirements

Key Skills:

• Financial Services background
• Excellent oral and written communication skills
• Logical, structured approach to planning, problem solving and decision making
• Consultative in approach, understanding and anticipating operational team needs and proactively delivering solutions
• Ability to work to fixed deadlines
• Self-motivated with an ability to adapt and be flexible in a team environment
• Ability to facilitate in-person and virtual training sessions
• Commitment to continuous learning and upskilling for individual self-improvement
• Thorough and consistently able to see a training programme through to a full and satisfactory conclusion

This is a Hybrid role, and you will be required to go into the Wimborne office on a weekly basis.

For more information on this role, please send your CV to [email protected] or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency