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IT Service Delivery Team Leader Wimborne £Competitive

IT Service Delivery Team Leader Wimborne £Competitive

  • Applications have closed.

Bond Williams
Professional Recruitment

A Service Delivery Team Leader required for an busy IT Solutions business in Wimborne, Dorset.

Responsibilities

  • Monitoring trends within the team to identify issues, resolve and suggest measures to be put in place for long term resolution.
  • Instilling rigorous practices within the technical team, ensuring complete and accurate logging of all calls and incidents. Conducting evaluations on core metrics such as logged calls and resolution times
  • Escalating outstanding issues to management
  • Managing and coordinating urgent and complicated support issues
  • Responsibility for process and service improvement
  • Supervising a small team of Engineers

Experience required;

  • Experience of being responsible for IT Service Management (ITSM) tool set and constant upkeep to ensure tools are fit for purpose and working as required.
  • Experience of leading an IT service delivery team and sound knowledge of problem management and incident management processes.
  • A technical background is essential, we will need you to have a good working knowledge of relevant technologies such as Windows Operating Environment, Cloud Services, Virtualisation, Hosting, Networking, Storage.
  • Previous experience of managing a team will mean that you will be confident in managing performance, carrying out appraisals, coaching, training and developing your team of engineers

Salary and Benefits

£Competitive Dependant on experience

  • 25 days holiday, plus UK Bank Holidays
  • A day off to celebrate your birthday.
  • Life insurance.
  • Group Income Protection

Location – Hybrid; Wimborne office / Remote

How to apply: To apply for the Service Team Leader role, please submit your CV or for more information please contact Charmaine Padfield at Bond Williams 01202 233777 Ext 4 for IT Team.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
Category
IT & Software Solutions
Offered Salary
Negotiable
Consultant
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