Customer Service Coordinator – Blandford – Salary up to £22,000

Customer Service Coordinator required to join our client; a well-established company based in Blandford. The main aspect of the role is to provide first class customer service to a range of customers ensuring consistently high standards are met.

The working hours for this role are Monday – Friday 8am – 5pm – 40 hours per week.

Main responsibilities:

• Handling incoming calls with a professional manner, answering enquiries / queries about account, order status, products, services, confirming customer needs & upselling where possible.
• Processing customers’ orders
• Handling all forms of customer communication, e-mail, web, fax, live chat in a timely and accurate manner
• Produce customer quotations using the CRM system in a timely and accurate manner
• Dealing with inbound and outbound calls to customers.
• Build customer rapport to contribute to a strong, long last working relationship with all stake holders (internal & external).
• Professionally handle and process customer complaints in line with the company’s procedures.
• Always identify and generate new customer opportunities by promoting the product and services.
• Assist with monthly reporting of KPI,S
• Support marketing research, opportunities, competitors, products and pricing when require

Key Skills:

• GCSE grade C or above in English and Maths or equivalent
• Previous customer service experience is essential
• Proficient in Microsoft Office including Outlook and Excel
• Previous sales experience within healthcare would be advantageous

Monday to Friday 8.30 – 5pm
25 days holiday plus the Bank Holidays.
Free Parking
Pension

For more information on this role, please send your CV to [email protected] or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency