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Customer Service Advisor – up to £26,000 – Poole

Customer Service Advisor – up to £26,000 – Poole

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Bond Williams
Professional Recruitment

Customer Service Advisor – Poole – Salary up to £26,000 depending on experience

A Customer Service Advisor is required for our client based in Poole to join their growing Customer Service Team. The main aspect of the role is to provide exceptional customer service to all external customers whilst maintaining customer relationships.

The working hours are Monday – Friday 9.30am – 6pm.

Main responsibilities:

  • Maintaining good relationship with the customers and offering the necessary support and enjoyable experience both before and after the sale.
  • Answering calls and responding to emails in a timely and professional manner.
  • Corresponding and dealing with customers enquires via Live Chat.
  • Processing returns from Web sales using various systems – Shopify, Paypal, Sage.
  • Liaising and keeping customers informed of any unavailable items and issuing refunds accordingly.
  • Supporting customers with faulty garments and proposing satisfactory outcome for both the customer as well as the company.
  • Liaising with warehouse staff and other departments to ensure smooth processes.
  • Supporting the Trade Customer Services area at busy times.
  • KPI reporting.

Key Skills:

  • Experience within a customer service background is essential.
  • Excellent communication and problem-solving skills.
  • Positive language and attitude required for business.
  • Resourceful and managing time efficiently.
  • Friendly and professional.
  • Good Systems knowledge in Shopify, Sage, Excel and word are essential.

For more information on the role, please send your CV to [email protected] or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
Office & Commercial
Offered Salary
£23000 - £26000 per annum
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