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Customer Service Advisor – Competitive Salary – Ferndown

Customer Service Advisor – Competitive Salary – Ferndown

Bond Williams
Professional Recruitment

Customer Service Advisor – Competitive Salary – Ferndown

Our client, are currently looking to recruit a Customer Service Advisor to join their growing team. You will be exceeding customer expectations and providing the highest level of service at all times.

Duties:

  • Ensure customers ordered are completed in a timely manner.
  • To answer customer telephone calls promptly and professionally and to accurately process all orders including customer orders via prescription, cash sales, product sample orders and Territory Manager orders.
  • To maintain excellent product knowledge and to answer all enquiries regarding products.
  • To resolve any customer queries regarding delivery.
  • Regularly review the status of courier deliveries and proactively communicate with customers to advise delivery times and resolve any delivery issues to the customer’s satisfaction.
  • Ensuring new patients are contacted a week after delivery to confirm ongoing ordering pattern.
  • Maximise the number of existing customers who continue to use our service by identifying customers who do not use our service regularly.
  • Ensure complaints relating to all areas of customer service are dealt with efficiently and effectively ensuring total customer satisfaction.

Experience Required:

  • Previous experience working as a Customer Service Advisor
  • Friendly personality with a “can-do” attitude
  • The ability to work as part of a small team with limited direct supervision.
  • The ability to handle queries professionally and efficiently with sensitivity
  • The ability to deliver a high-quality service
  • Conscientious and able to act proactively

If you are interested in the Customer Service Advisor role, please send a copy of your CV.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Maximum file size: 78 MB.

Job Overview
Category
Office & Commercial
Offered Salary
Negotiable
Consultant
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