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Customer Service Advisor – Bournemouth – Salary of £22,000

Customer Service Advisor – Bournemouth – Salary of £22,000

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Bond Williams
Professional Recruitment

Customer Service Advisor – Bournemouth – Salary of £22,000

A Customer Service Advisor is required to join a well-established company based in Bournemouth. Working for an award-winning company, the successful candidate will be working within the Adviser Services team and responsible for taking inbound calls from customers, advising on the medical insurance and helping them through the process.

The working hours for this role will be 37.5 per week Monday to Friday.

Duties:

  • Answering telephone queries from customers to provide support and advice.
  • Providing reliable communication through email so that customers can be responded to in a timely manner
  • Dealing with a wide range of complexities, including supporting customers through their sometimes life-changing and emotive treatment journey
  • Taking ownership in resolving complaints finding the best solution for the customers and the team
  • The opportunity to be part of a fantastic team of fun, energetic and passionate people who embrace diversity and inclusion
  • Full comprehensive training to be provided to prepare you for the role

Key Skills and Requirements:

  • Previous customer service experience desirable but not essential
  • Excellent verbal and written communication skills.
  • Enjoys working in a fast-paced team environment.
  • Able to prioritise workloads.
  • Has a customer focused attitude and enjoys providing excellent customer service.
  • IT literate.

Benefits:

  • Monthly bonus
  • 25 days holiday plus bank holidays.
  • Pension plan, PMI including access to partners and rewards.
  • Great onsite facilities and great staff incentives.
  • Health and wellbeing incentives
  • Training and Development opportunities

Please note, we are looking for candidates who are available to start work from the 2nd September.

If you are interested in applying for this role and would like some more information, please send your CV to [email protected]dwilliams.co.uk or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
Category
Office & Commercial
Offered Salary
Up to £22000 per annum
Consultant
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