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Customer Service Administrator – Blandford – up to £22,000

Customer Service Administrator – Blandford – up to £22,000

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Bond Williams
Professional Recruitment

Customer Service Administrator – Blandford – Salary up to £22,000

Customer Service Administrator required to join our client; a well-established company based in Blandford. The main aspect of the role is to provide first class customer service to a range of customers ensuring consistently high standards are met, along with administrative support for the team.

The working hours for this role are Monday – Friday 8:30am – 5pm – 40 hours per week.

Main responsibilities:

  • Handling incoming calls with a professional manner, answering enquiries / queries about account, order status, products, services and confirming customer needs.
  • Contact Customers to resolve order queries
  • Manage and coordinate incoming sales emails, responses from quotes and customer contact requests
  • Processing customers’ orders
  • Produce customer quotations using the CRM system in a timely and accurate manner
  • Professionally handle and process customer complaints in line with the company’s procedures.
  • Always identify and generate new customer opportunities by promoting the product and services.
  • Conduct and assist with general administration duties and tasks when required.
  • Generate all sales quotations using the CRM system
  • Process all sales engineers case entries
  • Liaise with sales support to book repair and installation jobs.
  • Attend training course when requested

Key Skills:

  • GCSE grade C or above in English and Maths or equivalent
  • Previous customer service experience and administration is essential
  • Proficient in Microsoft Office including Outlook and Excel
  • Previous sales experience within healthcare would be advantageous

Benefits:

  • Monday to Friday 8.30 – 5pm
  • 25 days holiday plus the Bank Holidays.
  • Free Parking
  • Pension

For more information on this role, please send your CV to [email protected] or alternatively, you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
Category
Office & Commercial
Offered Salary
Up to £22000 per annum + Free parking, pension, 25 days holiday
Consultant
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