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Customer Experience Officer – Poole – £10.19 per hour

Customer Experience Officer – Poole – £10.19 per hour

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Bond Williams
Professional Recruitment

Customer Experience Officer – Poole – £10.19 per hour

A Customer Experience Officer is required for our client based in Poole on a temporary basis. As Customer Experience Officer, you will provide first class customer service, engage and build relationships and assist with any queries.

Main responsibilities:

  • Receive and make calls whilst using excellent customer service to build good relationships with Supporters, the General Public, Event Participants, Customers, the General Public and Fundraising Individuals
  • Carry out all administrative tasks in relation to legacy enquiries, legacy intenders, in memoriam donors and in memoriam enquirers
  • Make outbound calls to supporters related to upgrade, information provision, general admin and fundraising asks
  • Support fundraising in aid of individuals with basic enquiries, the provision of support materials and signposting
  • Carry out enquiry and feedback resolution across social media channels
  • Assist with event administration fulfilment
  • Handle administration duties and prepare own correspondence in response to telephone, email and postal enquiries.
  • Provide Administrative support to volunteers and fundraising groups
  • Handle, resolve and report on all levels of complaint
  • To become involved in other ad hoc tasks as required.

Key skills:

  • Experience in a similar customer service-based role.
  • Experience of working in a fundraising environment would be beneficial
  • Working knowledge of databases and ERP systems.
  • Excellent communication skills, both written and verbal.
  • IT Literate

The working hours for this role are Monday – Friday equating to 37 hours per week.

For more information on this role, please send your CV to [email protected] or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
Category
Office & Commercial
Offered Salary
£10.00 - £10.19 per hour
Job Location
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