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Client Relations Manager – Christchurch – Salary up to £30,000

Client Relations Manager – Christchurch – Salary up to £30,000

Bond Williams
Professional Recruitment

Client Relations Manager & Systems Trainer – Christchurch – Salary up to £30,000 DOE

A Client Relations Manager & Systems Trainer is required for our client, a leading organisation based in Christchurch. As Client Relations Manager, you will engage with an existing base of clients as well as support the onboarding of new customers. You will be responsible for delivering exemplary levels of customer service, apply quality assurance measures and provide new and refresher training as required.

Duties:

  • Provide support for all levels of system users, both internal and external
  • Proactively manage client accounts
  • Work closely with the sales and technical implementations teams to ensure a smooth introduction of procured products to new customers
  • Quality check products and ensure final products meet the quality standards of the company
  • Detect and resolve problems, ensuring products meet client expectations
  • Create and maintain reports documenting errors and issues for resolution
  • Provide training and manuals to new users to support product engagement
  • Develop and edit written documents that are vital to delivering excellent training programmes
  • Develop and maintain strong customer relationships
  • Closely monitor client accounts and provide insight where required
  • Provide assistance and technical support to customers
  • Identify and develop business revenue opportunities
  • Engage with clients to investigate, understand and resolve any issues they face

Experience required:

  • Experience of maintaining key accounts or providing technical training and support
  • Excellent presentation and communication skills
  • Proven track record of building and maintaining strong professional relationships
  • The ability to find solutions to challenges
  • Self-motivated, forward thinking and highly organised with excellent people skills

If you are interested in the Client Relations Manager & Systems Trainer role, please send a copy of your CV to [email protected] or apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Maximum file size: 78 MB.

Job Overview
Category
Office & Commercial
Offered Salary
£25000 - £30000 per annum
Job Location
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