Claims Advisor – Poole – Salary up to £22,000

Claims Advisor required for our client based in Poole. This is an exciting opportunity to join a professional and friendly company working within the Claims Team. Dealing with claims for medical treatments, ensuring claims are assessed fully and fairly and providing first class customer service; this role would suit an experienced Insurance professional.

Main Responsibilities:

• Receive and assess claims documentation in order to establish whether the claims is covered by the policy.
• Obtaining further information if needed through contacting the customer and medical providers.
• Validate claims against policy terms and conditions, preparing the final paperwork for acceptance or declinature.
• Process claims payments through internal systems in line with agreed authority levels.
• Communicate all progress and decisions to the customer accurately and timely.
• Maintain accurate records of all claims activity on internal files and systems.
• Identify and escalate serious/urgent cases, including complaints to the Claims Team Leader/Manager.
• Assist with ad hoc projects as required by the Claims Manager.

Key Skills:

• Recent experience within an Insurance based Claims role is essential.
• Strong IT skills including Microsoft Office.
• Cert CII qualification is desired but not essential.
• Self-starter with the ability to with minimal supervision.

Hours and Holiday:

• 9am – 6pm (Monday-Friday)
• 25 days holiday plus the bank holidays.

For more information on this role, please send your CV to [email protected] or alternatively you can apply online.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency