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2nd/3rd Line IT Support Engineer – London Upto 40,000 pa

2nd/3rd Line IT Support Engineer – London Upto 40,000 pa

  • Applications have closed.

Bond Williams
Professional Recruitment

A 2nd/3rd Line IT Support Engineer is required in Central London with a successful technology business.

The position would be ideal for someone who is skilled ideally to a 3rd line IT support level, or strong high level 2nd line.

The position will be on-site and client facing.


  • 3rd line support experience (or at the very least, strong high level 2nd line experience)
  • Experience in a face-to-face client facing environment
  • Microsoft 365 – incuding License administration, Creating new users and groups, Microsoft Exchange Hybrid, Sharepoint, OneDrive
  • Microsoft Teams – including facilitating video meetings/conferences, managing queues for presenters, and displaying slides and documents
  • Microsoft Azure including Conditional Access, MFA, InTune (MDM), ADFS
  • Microsoft Windows 10 and Server 2012+
  • Active Directory, TCP/IP, DNS, Windows Operating Systems and Networking
  • Microsoft RDS, RemoteApp or similar
  • Supporting and maintaining laptops, desktops, and Apple iOS mobile devices


This position will involve supporting Microsoft Cloud infrastructure technologies such as the full Microsoft 365 Suite and Azure. There will be a strong emphasis on supporting and facilitating video conferences via Microsoft Teams. You will also be responsible for supporting and maintaining a full range of IT services including desktops, servers, and end user devices.


£35,000 – £40,000 dependant on experience ( min of 3 years commercial IT Support experience essential).

Benefits include pension scheme, 25 days holiday plus bank holidays, staff discount scheme and exceptional career progression opportunities through an extensive skills development training plan.


This position is located will be located in Central London, near Paddington Station. Some remote working may be available during the Covid-19 restrictions, however the position will be based on-site once restrictions are lifted.

Working hours around Core hours of

7am and 7pm (shift hours, 8am to 4.30pm and 9.30am to 6pm on a team rota) 37.5 hours per week

There is an additional bonus paid on top of basic for any shifts work


Please submit your CV and ideally a covering letter to describe your skills against each of the requirements for this role to speed up your application process and to put you in front of other candidates.

For further information, contact Charmaine Padfield on the IT Team at Bond Williams Recruitment –

Keywords: IT Support Engineer, Infrastructure Support Engineer, 2nd Line IT Support, Second Line Support, 3rd Line IT Support, Third Line Support, IT Service Desk, Microsoft 365, Microsoft Teams, Microsoft Azure, Infrastructure Engineer, IT Engineer

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
IT & Software Solutions
Offered Salary
£35000 - £40000 per annum + Bonus, Benefits, Training
Job Location
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