1st Line Support Technician required to join our client, a fast paced company based in Bournemouth. The suitable candidate will be driven with a can-do attitude providing outstanding customer service to clients.

Responsibilities:

• Communicating with clients and end users over the phone, email and remote support tools to resolve incidents, service requests and provide regular updates.
• Working alongside and with other members of the Service Desk support team to diagnose and resolve problems.
• Working flexible hours including days, nights and weekends.
• Working through service requests resolutions within SLA’s.
• Researching unfamiliar technologies to resolve client issues and following an escalation path.

Requirements:

• Previous experience within a 1^st Line position
• General diagnostic and troubleshooting skills, accurately categorising and prioritising incidents in line with the Service Operation Procedures
• Experience with Office Applications and Microsoft 365 Support and Administration
• Virtualisation technologies
• General network troubleshooting, including LAN, WAN, Wireless, Firewalling
• Working to a shift pattern including nights and weekends.

Benefits:

• Bonus scheme
• Company-funded industry recognised certified training/qualifications
• 24 days holiday + 8 days for bank holidays
• Pension scheme
• Free parking
• Breakout areas which include games and TV, social events and beer and prosecco Fridays.

How to apply:

If you are interested in the 1st Line Support Technician role, please submit a copy of your CV to [email protected]s.co.uk.

For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency