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1st Line IT Support Technician – Poole – £Competitive

1st Line IT Support Technician – Poole – £Competitive

  • Applications have closed.

Bond Williams
Professional Recruitment

A 1st Line IT Service Desk Support Engineer is required by a successful technology company based in Poole. This position would be ideal for someone who is skilled in IT support and has experience in a telephone based IT service desk/customer service environment.

This position is available with a company that offers a secure place to work, a competitive package, and some truly exceptional personal development plans enabling you to reach newer, better, brighter heights in your career! The role will initially be an 1st Line IT Service Desk Technician, however you will be given the opportunity to develop your career into 2nd Line Support and beyond. The company offers extensive internal training plus company-funded certified training courses in Microsoft, Cisco and more.


  • Must either have experience in a telephone-based IT Service Desk position, or have IT skills/education with experience in a telephone-based customer service role
  • Good knowledge of building and repairing PC’s and laptops
  • Understanding of Microsoft 365 Admin Console
  • Experience in Active Directory/Group Policies
  • Understanding of anti-virus software products
  • Basic knowledge or experience in networking
  • Excellent telephone manner
  • Good IT career aspirations

Salary and Benefits:

The salary is competitive depending on experience plus performance related bonuses, which is approximately 10% of salary. Benefits include pension scheme, 25 days holiday plus bank holidays, a staff discount scheme, and free parking. The company also provides exceptional career progression opportunities through an extensive skills development training plan.

How To Apply:

To apply for the 1st Line IT Support Service Desk Engineer role, please submit your CV. For further information, contact Charmaine Padfield on the IT Team at Bond Williams Recruitment in Bournemouth –

All applicants must be eligible to work in the UK.

Keywords: 1st Line Support Technician, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, IT Support Engineer, Infrastructure Support Technician, Technical Support, Desktop Support, Applications, Service Desk Engineer, Service Desk Technician, IT Helpdesk, Technical Customer Support.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Overview
IT & Software Solutions
Offered Salary
£20000 - £25000 per annum + Bonus, Benefits, Training
Job Location
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