Head of HR Recruitment at Bond Williams talks outstanding service and candidate experience
Chris Pestell has been hired by Bond Williams Professional Recruitment to head their specialist HR division. He explains why keeping promises and nurturing relationships with both clients and candidates is crucial to delivering outstanding service and raising the bar in the industry.
How long have you been in recruitment?
“I have 10 years’ experience in recruitment, including hiring for interim, permanent and executive positions, specialising in the HR sector. This experience has led me to develop the approach that nurturing relationships consistently is vital to my success and all my interactions with candidates and clients alike is important for the future.”
What attracted you to Bond Williams?
“I have worked in large national practices as well as smaller Boutique firms and the move to Bond Williams was prompted by the opportunity to lead an already successful division and play a big part in developing and expanding their client base. I liked the fact that they are an independent agency with niche specialist divisions and really experienced professional recruiters within these sectors.
“They also have a great reputation amongst local businesses and are known for professionalism, quality, integrity, honesty and excellent matching. I look forward to being part of the company and developing client and candidate relationships within the HR sector around the region.”
How has the HR marketplace changed and what are the challenges?
“Businesses increasingly understand that the importance of a strong culture, employer brand and a training & development offering are central to the success of their business. As such, strong HR leaders are a valuable asset which businesses are willing to invest in as their company grows.
“HR professionals usually have excellent knowledge of the recruitment process, and they quickly recognise good practice and efficiency. A recruiter who fails to meet their expectations will not win their confidence to assist them in finding their next role or recruiting a colleague for their team. Proactivity, clear communications and following up when I promise to are paramount. Most of the clients I deal with have been in the HR sector for several years and I often feel I have to work hard overcome any misconceptions they have.”
How do you ensure a good candidate experience?
“The key to providing a quality candidate experience is organisation and discipline. Taking the time to phone a candidate to tell them they haven’t been selected for an interview is just as important as telling others they have got the job! It is an essential element of my relationship with that individual, my brand and Bond Williams. I take a truly consultative approach and act with integrity and I think this is vitally important in gaining the trust of someone who is placing their career in my hands.”
What do you most love about your job?
“The highlights will always be calling a candidate to offer them a job – it is fantastic to be part of their career journey and I enjoy seeing their sense of achievement. I also enjoy working closely with clients businesses as a “recruitment partner” because I get to be an extension of their brand in the marketplace and also reward their trust in me to find the right person for their team.”
If you are looking for a new opportunity within Human Resources or support in sourcing HR professionals, call Chris today on: 01202 233777.